Sr Omni-Channel Analyst
Apply Now Apply Later Job ID 10088417 Location Anaheim, California, United States Business Disney Experiences Date posted Apr. 29, 2024Job Summary:
Consumer Insight, Measurement & Analytics (CIMA) is a part of Disney Experiences and is a center of excellence leading strategy development and decision making through actionable data analytics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team is focused on leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact center channels to drive Guest satisfaction and business outcomes.
The Senior Omni-Channel Analyst is a key contributor to the DTOA Analytics team. They will have the opportunity to work with large data sets and cloud environment tools and become a subject matter expert with data and source systems used within lines of business supported by CIMA.
Our team is experienced, collaborative, and diverse in thought and background. This is a strong opportunity to improve your analytics skills while supporting a globally recognized brand with team members who are experts in the space and will take the time to teach and coach. In addition, The Walt Disney Company offers competitive benefits, structured mentorship programs, learning opportunities and internal groups for a variety of interests and backgrounds.
To succeed in the role, the Senior Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis as this role will support partners and clients with data architecture, queries, and processes to enable more efficient and consistent reporting and analysis in the organization.
To excel in the role, the Senior Omni-Channel Analyst must further the analytical sophistication of the team.
The position reports to the Senior Manager, Digital Analytics and does not have direct reports.
What you will do:
- Work with business partners to determine analytical/reporting needs and refine requirements
- Analyze and mine data to derive insights in time allotted
- Make business recommendations based on the data findings
- Constantly look for opportunities to drive more efficient and innovative solutions to analytical requests
- Document data requirements, and code using DTOA approved tools and standards
- Perform data quality checks / audits to ensure accuracy and provide data notes for insights
- Partner with the Data Strategy / Data Services teams to highlight new data needs and help define requirements for business logic, recurring processes
- Develop efficient and value-added reporting / insights to business partners using organization approved tools and delivery methods
- Convey and highlight recommendations to ‘tell the story’ with data
- Ensure partners understand the data / tables / processes
What you will need:
- 4+ years of relational database/data warehouse experience
- 4+ years of analytical experience
- Ability to excel in a fast-paced, complex, and ambiguous business environment
- Ability to deliver work on-time
- Team player mentality
- “Get stuff done” approach
- Attentiveness to detail
- Desire to learn and grow with an organization
- Proficiency in SQL
- Proficiency in Microsoft Office suite
- Proficiency with business intelligence tools such as Tableau, PowerBI, or MicroStrategy
What will set you apart:
- 6+ years of relational database experience
- 6+ years of analytical experience
- Ability to apply statistical rigor to analyses
- Knowledge of “big data” environments and tools
- Experience with digital and contact center data and analytics
- Experience with data warehouse platforms such as Snowflake, Cloudera/Hadoop
- Experience with text mining and natural language processing
- Proficiency in , R, and/or Python programming languages
- Interest in machine learning and artificial intelligence
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc
#DisneyTech
The hiring range for this position in California is $ $112,600.00-$151,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.
Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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